Cence

Expert consulting · Oslo / Barcelona / Delhi

Senior expertise.
Proven in practice.

We help ambitious companies turn technology, customer experience and experimentation into measurable growth.

From strategy to shipped product

Expertise that moves the business.

We work shoulder-to-shoulder with your teams, transferring ownership as we deliver.

01

Airline advisory

We help airlines make major changes without losing sight of the passenger, the operation or the bottom line. From launching something new to replacing systems that no longer work, our team knows how to turn a complex plan into a working airline.

Roles we fill

Interim C-level executive · Business advisor · Technology advisor · Programme lead · Solution architect · Commercial lead · Loyalty lead · Finance systems advisor · Airline operations specialist · QA Automation specialist · Data and Insights specialist

Experience we bring

  • Built an entirely new airline from scratch in six months. The greenfield technology platform was designed natively around IATA’s NDC and ONE Order standards, making it the world’s first airline built natively on ONE Order.
  • Led business critical transformations across booking, loyalty, payments and financial operations.
  • Helped airlines replace core reservation systems while keeping customers, partners and employees connected.
  • Supported the launch of Business Class, bundled offers and new ways to increase revenue through digital sales.
  • Modernised core operational systems across flight planning, crew management, airport services and ground operations.
Explore Airline Advisory →
02

Strategy & digital products

We connect product strategy, customer behaviour and commercial performance. The goal is not simply a better interface, but a product that converts, retains and creates measurable value.

Roles we fill

Project management · Product strategist · Digital product lead · eCommerce lead · UX advisor · Customer journey lead · Commercial product owner · Analytics advisor

Delivery experience

  • Designing and operating airline booking experiences recognised for simplicity, with mobile reaching half of bookings.
  • Improving booking, checkout, onboarding and retention journeys.
  • Connecting UX decisions to revenue, finance and operational constraints.
  • Building customer and internal identity services, data platforms and performance dashboards.
  • Leading digital revenue, marketing, eCommerce and product development across travel and adjacent industries.
03

Experimentation

Most product ideas sound convincing in a meeting. That doesn't mean they will create value. We help teams prove what works before committing to a full launch, so that product investment is guided by customer behaviour and actual revenue gain - not clicks or opinions. We call it Experiment Driven Products.

Roles we fill

Experimentation lead · Conversion specialist · Product manager · UX designer · Data and Insights specialist · Experiment developer

What we deliver

  • A practical operating model that takes ideas from a measurable hypothesis to a clear decision.
  • Controlled experiments that show whether a change increases revenue, has no meaningful effect or makes performance worse.
  • A product roadmap prioritised by proven customer and commercial value rather than internal opinion.
  • Clear reporting that gives management confidence to launch, improve or stop an initiative.
  • An experimentation capability embedded in the product team, enabling continuous improvement at scale.
Explore Experiment Driven Products →
04

Loyalty & CRM

Loyalty is a commercial system, not only a points programme. We combine proposition, customer data, technology and lifecycle communication to create relationships that perform over time.

Roles we fill

Loyalty strategist · CRM lead · Programme owner · CDP advisor · Customer lifecycle lead · Solution and migration lead

Delivery experience

  • Developing an airline loyalty programme to more than 11 million members worldwide.
  • Launching a new airline loyalty programme from idea to go-live in ten weeks.
  • Migrating a bespoke loyalty platform to a modern configurable solution.
  • Designing new loyalty propositions and coordinating delivery across several development teams.
  • Delivering CDP and CRM platforms across travel, finance, automotive and aviation.
  • Customer segmentation, campaign automation, personalisation and insight driven engagement.
05

QA automation

Automated testing is only valuable when teams can trust it and leaders can see what it tells them. We help organisations spend less time investigating failures, identify quality risks earlier and make better decisions across teams.

Our QA team brings extensive experience from multiple airlines since 2015. We know the customer journeys, operational processes and recurring quality risks that airlines share. Proven test scenarios, automation patterns and ways of working can be adapted instead of rebuilt for every airline.

Roles we fill

QA transformation lead · QA manager · QA Automation specialist · Quality Insights specialist · Test engineer · Performance specialist

What we deliver

  • A clear view of test coverage, reliability and performance across teams and services.
  • Automatic grouping of failures that share the same cause, reducing time spent on repetitive investigation.
  • Early visibility of unstable tests, quality trends and areas where customer facing defects are most likely to occur.
  • Common standards and comparable measures that help high performing teams share what works with the rest of the organisation.
  • Automated management reporting that replaces spreadsheets and presentations that are outdated as soon as they are produced.
Explore QA Automation →
06

Engineering & delivery

We design, build and operate reliable technology in complex environments. Security, automation and maintainability are part of delivery from the beginning.

Roles we fill

Solution architect · DevSecOps lead · Cloud and platform engineer · Integration architect · Data architect · Technical delivery lead

Delivery experience

  • Establishing a complete DevSecOps practice and embedding security across the software lifecycle.
  • Building microservices for identity, profiles, availability and operational event tracking.
  • ERP, finance, revenue accounting and booking system integrations.
  • Identity and master data transformation from monoliths to domain based services.
  • Data platform architecture, CI/CD, infrastructure automation, monitoring, edge performance, WAF and bot protection.
07

Business systems & processes

Business systems should make work simpler, improve control and support better decisions. We help organisations choose and implement systems that fit the business, while improving the processes and ways of working around them.

Roles we fill

Business systems advisor · ERP advisor · Finance systems advisor · Solution architect · Process lead · Integration specialist · Project manager · Change lead

What we deliver

  • Business systems strategy, evaluation and selection across finance, HR and operations.
  • Implementation and integration of platforms including SAP and Microsoft solutions.
  • Simpler, standardised processes with clear ownership across the organisation.
  • Automation of finance processes, reporting, control and profitability analysis.
  • Change management, training and knowledge transfer that help teams adopt new systems successfully.

Deep domain knowledge

We know what complexity looks like.

Travel

From booking to boarding. Every system in between.

Airlines, cruise, rail and tour operators. Commercial, operational and financial systems.

Finance & Operations

Where customer experience meets control.

Data, CRM, secure delivery and digital experiences for regulated, high-volume environments.

Commerce

Every interaction should earn its place.

Conversion, revenue, loyalty and experimentation for businesses where digital performance is the business.

Understand. Align. Deliver. Improve.

Senior expertise from decision to delivery.

01

Understand the business

We begin with your objectives, customers, operations and constraints. This gives us a shared view of what needs to change and why.

02

Bring the right expertise

We assemble experienced specialists around the challenge, from strategy and commercial development to technology, operations, QA and data.

03

Deliver with your team

We take responsibility for moving the work forward, while building knowledge and capacity inside your organisation.

“We do not park expertise behind a slide deck.”

There must be a better way

Born from building. Not observing.

Cence was built on the core technology and e-commerce team behind Flyr, the world’s first airline to go natively all in on IATA ONE Order and NDC.

Our team launched a fully operational commercial airline in less than six months and created a booking experience recognised for its simplicity and conversion.

Today, senior specialists across Oslo and Barcelona help organisations on four continents modernise, grow and deliver with confidence.

200+
years of combined experience
4
continents with active client work
2
European hubs

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Prefer email or phone? hello@cence.no · +47 982 19 342